Its too bad I did not research the company before placing an order. How do you handle an item that comes damaged? Hi my name is adela pelayo order 20-000643288 i already speak to mesha eduards on 11/27/19 she is been ignoring my calls and emails can somebody help. I found free discount code and deals. You can also never get someone on the phone once you've purchased anything. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. Our team will determine based on the photos whether you need to send the item back right away, hold it for shipping carrier's inspection or discard it. Regards, I received it 3 days late, well within the window they had promised. Please note in the event there are some modifications to the existing order (changes of the configuration, quantity, etc. Received cartridge and after swapping, faucet still leaks. Compare pay for popular roles and read about the team’s work-life balance. ), additional processing time will be added. Share your experience today and read what 0 customers have already said. Please let us know if there is anything else we can help you with. If you need additional guidance, please send us an email to general@decorplanet.com. Try to return something even if it’s unused and in box, impossible! Hello Rachelle, oswaldo
Received my order damaged, UPS recorded the clearly visible damage! DecorPlanet has a consumer rating of 3.66 stars from 288 reviews indicating that most customers are generally satisfied with their purchases. They said they got 3 of 4 sinks but they don't know why the manufacturer did not send all 4 of them. They charged me a crazy shipping fee and a restocking fee despite the doors being sealed and unused AND me purchasing a replacement door from them. Get the best coupons, promo codes & deals for Decor Planet in 2021 at Capital One Shopping. He greatly simplified things for me and was able to answer all my questions and address all my concerns. However, their service and willingness to stand behind what they sell is awful. Search for other Bathroom Remodeling in Brooklyn on … If it is a screw, it would need to be removed; if it is a clip, it would need to be pushed inside to release the drawer. Purchased an $1100. Decorplanet carries some really modern and stylish vanities, sinks, toilets, etc. I ordered a deluxe walk in microbubble hydro tub & put a down payment on it.....but now these reviews have gotten me nervous. There are countless places one can by a bathroom ensemble, but when you have a great showroom that is staffed with people like Igor it certainly draws you in. It arrived quickly and in perfect condition. All content is posted anonymously by employees working at Decor Planet. odemoura2000@yahoo.com
I called them again. Salaries, reviews and more - all posted by employees working at Decor Planet. Best, Contacted Customer Support to inform and to rectify the issue. 801-879-2264, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Requested a discount for the blemish on vanity, and was promised a touch up kit. I was helped by Professor at the City location. We were looking for working coupon code and promo codes etc. how do i remove the top white drawer to make plumbing connections? 4 months later after daily chats..... still sending! Despite the fact that I sent many pictures of the defective merchandise as well as its original packing box, all DecorPlanet offered me is 50% off of a replacement. I sent it back to the Company and still have received my refund after 2 months. However the on line chat was on the money and Evander called right back. We apologize for the delayed response. Finally, I called the company and was told that management denied replacement because I took too long to notify them of the damage. We ship thousands of orders on a weekly basis and do our best to provide excellent service. If you have anything that can be damaged check right away! We are doing an addition for our house and bought two mirrors from this company. Please include your order number starting with 20-000 and photos of the bottom track at the drawer face. Final got a rep on the line. Well, that was better than nothing so I agreed. DecorPlanet.com Reviews 1 • Average . He did research on the products I needed. Next day got email saying it wouldn't ship until May 5th. It usually takes about two weeks to get this item shipped out and additional week for delivery. Reviews from DecorPlanet.com employees about DecorPlanet.com culture, salaries, benefits, work-life balance, management, job security, and more. Visit this website decorpl anet.com. Thank you Venice for going the extra mile. DecorPlanet.com, Hi Laura, As stated in our return and shipping policies, "In the unlikely event that you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. May 5th I called them and they said it was on back order until July. How long it takes to get our interior doors from the time we sign the paper? Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home & Decor. Kudos to decor planet on hiring great staff. Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. If you call the 800 for more info for your project it takes an awful time for a response. A free inside look at company reviews and salaries posted anonymously by employees. Learn how to stay safe during COVID-19 in our new guide: Ordered some sinks. Now let's wait and see how they will resolve my issue. They kept lying and stating I asked for the wrong item. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! We worked out a viable solution. Chat to customer service email the return label, pickup was arranged and the the item arrives 2 days later. Hector will contact you shortly. Once they have your money, good luck trying to get help with anything! Got a service representative right away. Here is Decor Planet.com Reviews. Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home And Decor. I recently ordered a vanity from them for over $1,300 usd but the vanity door is not installed in the correct direction as the picture shown on their website. Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. I selected decorplanet.com for a plumbing part because their website stated the item was in stock and would be shipped within two days. When looking at reviews online, keep these tips in mind: - Look for companies with a large number of ratings and reviews, from a trusted 3rd party review source like Shopper Approved. They replaced the washlet with a newer model! The woman in chat kept saying they would send replacements! One of the main reasons experts decorates furniture stores for public appeal is to draw attention and attract more customers. The representative for returning was extremely rude and they only told me how much they'd charge for shipping the doors back to them after the strenuous return process was finally issued. They never canceled the order the first time. Igor was amazing. They literally take your money and never answer any of your concerns. Ultimatly he really understood what I was looking and my style so his recommendations were absolutely on point. I will never use this site again and will never recommend to anyone else. After reading do the many negative reviews regarding products and services, what is the position of the company? See what employees say about what it's like to work at Decor Planet. After waiting one week for delivery they told me they don't have it and they have to order it from manufacture. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DecorPlanet.com Customer Service. One of the best Other business at 18 W 21st St, New York NY, 10010. Once they have your money, they forget you.
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Service were very cordial and helpful star... this speaks volumes window they had the best coupons promo... 5/28 delivery on 6/10 with no response the vanity arrived slightly chipped faucet...